How do I cancel my order?

We understand — sometimes plans change. If you need to cancel your order, we’re here to help.


Important:

Cancellations are only possible for orders that are still in production and have not yet shipped. Once an order has shipped, we’re unable to cancel it — however, you may still be eligible to return it under our 99-day return policy.

How to Cancel Your Order:

choose the option that works best for you:


Phone Support (During Business Hours):

  • North America: 1-866-610-8482
  • United Kingdom: 0-800-368-7402
  • Australia: 1-800-152-125

Email Us:

Please include your order number and reason for cancellation.

Email: support@jewlr.com


If you have any questions or need further assistance, our team is happy to help.

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