How do I get my jewelry repaired or resized?
Resizing & Repairs
If Your Order Is Still in Production (Hasn’t Shipped Yet):
You can request a ring size or necklace length change using the following link:
Please note: Changing the size may affect your estimated delivery date. If so, the updated delivery timeline will be shown before you confirm the change.
If Your Order Has Already Shipped and You’ve Received It:
You can request a resize here:
Please complete the form carefully. Resizing typically takes 5–10 business days (excluding shipping). During peak seasons (e.g. Christmas, Mother’s Day, Valentine’s Day), processing times may be slightly longer.
Repairs & Post-Delivery Adjustments
Need a repair or want to make changes to your item after receiving it? No problem — please fill out our repair request form:
This form can be used for any post-delivery adjustments. Once submitted, a member of our team will respond within 24 hours with next steps and any applicable fees.
Repairs typically take 5–10 business days (excluding shipping). During peak seasons (e.g. Christmas, Mother’s Day, Valentine’s Day), processing times may be slightly longer.
If You Purchased an Extend Protection Plan (U.S. Customers Only):
If your issue is covered under the plan, you can file a claim directly with Extend:
- 🔗 [Submit a Claim]
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📞 Call Extend at 1-877-248-7707
Tip: Have your Extend policy number ready — it can be found in your confirmation email.
Still Have Questions?
We’re here to help:
📧 Email: support@jewlr.com — you’ll receive a reply within 24 hours
📞 Phone: Call us during business hours for assistance 1 866 610 8482
We look forward to assisting you.