✨Resizes & Repairs
🔄 Resizing Your Jewelry
If your order is still in production (hasn’t shipped yet):
You can update your ring size or necklace length using this link:
Heads up: Changing the size may delay your delivery. If that happens, we’ll show you the new date before you confirm anything.
If your order has already shipped and you've received it:
You can request a resize here:
Please fill out the form carefully. Resizing usually takes 5–10 business days (excluding shipping). During busy times like Christmas, Mother's Day, or Valentine’s, it may take a bit longer. ❤️
🛠️ Repairs
Need a repair? No problem! Just fill out our repair request form here:
This is also the form to use if you want to make any changes to your item after you've received it—whether it's a fix or a little tweak.
We’ll guide you through the steps and let you know of any fees. Once you submit it, one of our agents will reach out within 24 hours.
If you purchased an Extend Accident Protection Plan (for US customers only), and your issue is covered, you can file your claim directly with Extend:
📞 Or call them at 1-877-248-7707
Tip: Have your Extend policy number ready (it's in your confirmation email).
Still have questions? We’re happy to help!
📧 Email us at support@jewlr.com and one of our agents will get back to you within 24 hours.
📞 Or give us a call during business hours. 😊