Warranty Policy
Sparkle with Confidence – You're Covered!
At Jewlr, we take pride in crafting high-quality jewellery made to last. Our warranty includes one year of coverage on all our jewellery, and our Luxury Bridal Collection diamond engagement rings offers a lifetime warranty. Whether shopping for yourself or a loved one, feel confident with your purchase, knowing you're covered.
If you need assistance, please use our Request Repair Form, or contact our customer service team at 1800-152-125 or support@jewlr.com with your order number.
One-Year Jewellery Warranty Details
Rings
What Is Covered - Loose or poorly set gemstones; misaligned prongs; metal cracks
What's Not Covered
Bent prongs; stone and metal loss from wear and tear
Important Notes
Rings can be resized within two full sizes. Additional sizing requires a remake at 30% off the current price.
The tarnishing of silver or plated jewellery is a natural process, and you can restore its shine at home using a cloth. Please click here for more information.
Necklaces/Pendants
What Is Covered
Clasp failures; weak chain links; loose pendants; loose or poorly set gemstones
What's Not Covered
Chain tangling; misuse-related breakage; bent prongs; stone and metal loss from wear and tear
Important Notes
The tarnishing of silver or plated jewellery is a natural process, and you can restore its shine at home using a soft cloth. Please click here for more information.
Bracelets
What Is Covered
Weak clasps; loose or poorly set gemstones
What's Not Covered
Chain stretching; misuse-related breakage; bent prongs; stone and metal loss from wear and tear
Important Notes
The tarnishing of silver or plated jewellery is a natural process, and you can restore its shine at home using a soft cloth. Please click here for more information.
Earrings
What Is Covered
Loose posts, backs, hooks; loose or poorly set gemstones
What's Not Covered
Bent posts; loss from improper fastening; misuse-related breakage; bent prongs; stone and metal loss from wear and tear
Important Notes
The tarnishing of silver or plated jewellery is a natural process, and you can restore its shine at home using a soft cloth. Please click here for more information.
Customisations
What Is Covered
Incorrect engraving
What's Not Covered
Sizing/personalisation errors by the customer
Important Notes
The tarnishing of silver or plated jewellery is a natural process, and you can restore its shine at home using a soft cloth. Please click here for more information.
Special Warranty for Materials
Gold Vermeil
Covered for one year. Tarnishing or wear is not covered as it's a natural result of regular use.
Sterling Silver
Tarnishing is a natural process and is not covered. We're happy to offer tips on keeping your silver pieces looking their best. Please click here for more information.
Gold Plating
Tarnishing or wear of the plating over time is normal and not covered. Please click here for information on caring for your jewellery.
Tungsten
Tungsten is durable and made to last, but it cannot be re-plated, re-engraved, resized, or repaired. If something happens within one year, we'll replace it.
Shipping & Warranty Terms
Within 99 days
Shipping costs - We will cover the shipping costs
Need to know - Repairs during this period receive free shipping to and from our Toronto production site.
Timeframe - After 99 days
Shipping costs are on you.
For all warranty claims, including replacements, you must ship your original piece to us for assessment.
Out-of-Warranty Repairs
If your piece is out of warranty, don't worry! You can still send it to us for repairs (fees apply). Contact our customer experience team for a quote and instructions on how to send it in.
How to File a Warranty Claim
We make it easy to file a warranty claim. Once we have your info, we'll take care of the rest and direct you through the process. Easy as that!
Additional Caveats
Resizing Limit: Rings can only be resized once within two full sizes. After that, any further sizing requires a remake, which will be charged at 30% off the current price of the piece.
LUXURY BRIDAL COLLECTION LIFETIME WARRANTY
What's Covered
Our Luxury Bridal Collection diamond engagement rings come with a limited lifetime warranty, offering exceptional peace of mind for your most cherished purchase. This warranty covers:
-Manufacturing defects such as metal (cracks or breaks) or setting issues (damaged prongs)
-Craftsmanship problems affecting durability or functionality
What's Not Covered
While our warranty provides extensive coverage, some exclusions apply:
-Loss of the stone or the entire ring
-Damage from third-party resizing or repairs
Important Notes
Exclusive Maintenance: Jewlr must complete all repairs and resizing to maintain your lifetime warranty
Non-Covered Repairs: Repairs or adjustments made by another jeweller will void your warranty
The Luxury Bridal Collection lifetime warranty reflects our commitment to quality and ensures your engagement ring remains as stunning as the day you received it. For assistance with your warranty, contact us at support@jewlr.com