Payment is not going through.

If your payment is not going through, don’t worry — this can happen for a few common reasons. Please review the steps below:

1. Verify Your Payment Details

Ensure that all information entered (card number, expiration date, CVV, and billing address) is accurate and matches what your bank or card issuer has on file.

2. Check with Your Bank or Card Provider

Sometimes transactions are declined by your bank for security reasons. You may need to contact your bank or card provider to authorize the payment.

3. Try an Alternative Payment Method

If the issue persists, consider using another payment option such as Apple Pay, Google Pay, Amazon Pay, PayPal, or a different credit card.

4. Ensure Sufficient Funds

Confirm that there are sufficient funds or available credit on your account to complete the transaction.

5. Wait and Try Again

In some cases, temporary authorization or security blocks may be in place. Waiting 24 hours before attempting the transaction again can often resolve the issue.

Lastly if you see any payments taken from your account that are marked as pending, should be returned to you within the next 3-5 business days.

Need Assistance?

If none of the steps above resolve the issue, please reach out to our Customer Experience team at support@jewlr.com, and we will be happy to assist you.